At EGBANK’s Call Center, We are aware that prompt support and smooth communication are essential for a positive banking experience. With outstanding efficiency and capability, our committed Call Center Representatives are here to address all of your questions, concerns, and financial needs. We are available 24/7 at our hotline 19342, and internationally at +20226733118
Our agents are willing to assist our customers with any and all needs, including:
Manage Calls at decent speed of Answer and respond all inquiries related to:
- Bank products and services, as well as details on retail accounts, loans, debit, and credit cards.
Handle Credit/Debit Card, regarding Activation and Blocking requests with swift action. Also submit a request to dispute any card transaction.
Redeem your loyalty points to get cash back that can be used on purchases or miles that are available for use through your Fly IN wallet.
Link your secondary Suffix to your Debit Card.
Activate EGBANK Internet Banking services and Mobile Application, and provide assistance with any technical issue.
Allocate a specific geographical area or a specific time period for cards utilization to ensure the safe use of our cards overseas.
Arrange with the branch for home visits to update account holder data (KYC) or reactivate dormant accounts for our elderly customers.
Delivering swifter and more dependable call center services for (Private & Prime) customers Via a specific Path through our IVR.
Arrange with the branch for home visits to update account holder data (KYC) or reactivate dormant accounts for elderly clients.
